Leadership
Meet the People Behind PMG
At PMG, leadership is a behavior, not just a job role.
While this page highlights members of our leadership team, every person at PMG plays a vital role in delivering the innovation, reliability, and service our customers expect.
Together, we bring decades of experience in software development, business process management, operations, security, and customer success – all with a shared commitment to building practical, flexible software with the business user in mind.
What We Value
PMG’s stated core values were shaped by our team – from every department and level – and have guided us for over a decade. We don’t recite them daily, but they continue to influence how we work, collaborate, and show up for our customers and each other:
PMG Leadership Team
Joe LeCompte
Principal & CEOJoe leads PMG’s sales and partnership efforts and oversees the company’s financial and corporate operations. With 25+ years of experience building a successful technology business, he brings energy, approachability, and a deep belief in doing right by the customer. A natural connector, Joe builds strong relationships that create value—for customers, partners, and employees alike. He’s a vocal advocate for making work easier and more rewarding through technology and sets the tone for PMG’s culture: collaborative, pragmatic, fun to work with, and fully invested in our customers’ success. Joe holds a Mechanical Engineering degree from Rice University.
Robert Castles
Principal & FounderRobert is a founder of PMG and the original architect of what is now the PMG Orchestration Platform. A lifelong programmer and early internet-era innovator, he had the vision to create a configurable platform that let business users, not developers, build and adapt applications without customizing code. Today, he collaborates with the development and customer success teams, tackling complex technical challenges when they arise, and actively explores emerging technologies. Robert graduated from the University of South Carolina with a degree in Computer Science.
Ben Alexander
Vice President, Product & SecurityBen oversees product development, infrastructure operations, and technology security for PMG, ensuring our software is scalable, secure, and continually improving. His responsibilities include leading the company's software development practices, managing the performance and reliability of customer environments, overseeing customer support, and directing the technical execution of PMG’s white label partnerships. He also leads the company’s security certifications and risk management initiatives. Ben holds a degree in Management Information Systems from the University of Georgia.
Dana Hickman
Vice President, Customer SuccessDana leads our Customer Success team, ensuring customers receive lasting value from PMG. With a strong background in customer relationship management, including work with a number of Fortune 500 companies, she brings deep experience in implementation and post-launch support. Formerly head of our Professional Services team, Dana now plays a key role in employee management across PMG. She supports the teams responsible for product development, customer onboarding, and ongoing success, keeping everyone aligned and focused on delivering for our customers. Dana earned her undergraduate degree in Business Management from the University of Alabama, where she also received her MBA.
Claire Wiggill
Vice President, InnovationClaire plays a key role in shaping PMG’s market presence and go-to-market programs, bringing a strategic mindset and a track record of connecting ideas to opportunity. With a professional background that spans finance, technology, consulting, and customer engagement, she brings a unique perspective to the leadership team. At PMG, Claire oversees marketing and demand generation while also leading initiatives to build partnerships with industry associations and media organizations. Claire has an Economics and Managerial Studies degree from Rice University and an MBA from the University of Virginia.
Chris Zachry
Vice President, GrowthChris drives the vision and evolution of PMG’s Case Central product, blending customer insight, market intelligence, and regulatory trends into features that deliver real operational value. With a focus on growth and scalability, he leads product strategy, shapes the roadmap, and champions user experience, ensuring every release is not only impactful but intuitive. Known for turning complex problems into clear solutions, Chris also partners closely with the sales team to demonstrate how Case Central streamlines operations and drives customer success. He holds a degree in Management Information Systems from the University of Georgia.