FCRA Compliance Management
Investigate Credit Report Disputes Quickly, Thoroughly and Accurately
PMG’s Case Central® helps data furnishers meet their responsibilities to consumers under the Fair Credit Reporting Act (FCRA).
What is FCRA Compliance Management?
FCRA Compliance Management involves the policies, procedures, and tools data furnishers need to:
Conduct Investigations
of consumer disputes received directly and from e-OSCAR®
Respond Promptly
to consumers and CRAs within regulatory timeframes
Correct Inaccuracies
when identified during the investigation process
Document Actions Taken
to provide a defensible audit trail
Maintain Consistency
across teams, products and workflows
Failure to meet these obligations can result in regulatory scrutiny, fines, reputational damage and legal exposure.
Case Central® Helps Furnishers Stay FCRA-Compliant
Case Central is the purpose-built platform that helps furnishers manage these requirements with confidence – streamlining investigations, documenting actions, and providing the transparency needed to demonstrate compliance.
Built for Data Furnishers.
Aligned with FCRA Requirements.
Case Central® is trusted by leading financial institutions, lenders, and data furnishers to manage high-volume dispute investigations in alignment with regulatory expectations. Whether you’re preparing for an audit or seeking to improve daily operations, Case Central provides the tools your team needs to manage FCRA compliance with confidence.
Case Central's Key Features for FCRA Compliance
Enforced Investigation Procedures
Case Central® provides configurable checklists and workflows that ensure every dispute follows your documented investigation standards – reducing the risk of inconsistent or incomplete reviews.
e-OSCAR® Integration
Seamlessly manage ACDV (Automated Consumer Dispute Verification) responses and updates through bi-directional integration with e-OSCAR®, helping you meet response deadlines.
Automated Documentation & Audit Trails
Capture a complete, time-stamped record of all case actions, including data reviewed, decisions made, and communications sent – critical for proving compliance in audits or examinations.
Regulatory Reporting & Oversight
Leverage built-in dashboards and reports to monitor case volumes, timeliness, and outcomes – empowering your compliance team with data-driven oversight.
Role-Based Access & Data Security
Control who can view or edit sensitive consumer data, ensuring security and compliance with both FCRA and data privacy requirements.