Case Management
Manage Investigations and Business Matters from Intake to Resolution
Marry structured workflows with ad hoc activities in a framework designed to manage tasks and facilitate team collaboration.
What Is Case Management?
Case management is a structured yet flexible approach to handling work that involves multiple steps, stakeholders, and data sources. Unlike fixed processes, it accommodates unplanned activities that can occur at any point before resolution.
The most important investigations and business matters require more than just documentation. They demand consistency, transparency, and control.
Case management software provides the structure and flexibility needed to manage complex, non-linear workflows. It supports both predefined steps and dynamic, event-driven activities like escalations, investigations, and communications, enabling teams to coordinate tasks, track progress, and resolve cases efficiently.
Confidently Manage the Investigation Lifecycle
PMG’s Case Central® is case management software that equips organizations with a powerful framework for managing cases at scale by providing:
Designed for Flexibility
Case Central® isn’t a one-size-fits-all tool. It’s a configurable investigation framework. You control:
Case Types &
Metadata
Workflow Steps & Requirements
Business Rules & Approvals
Automation & AI Involvement
Communications & Correspondence
Access & Reporting Structures
Want to know more about how Case Central® can support your case management needs?