Case Central® for Dispute Management
Streamline Credit Dispute Investigations
PMG’s Case Central® offers a centralized, secure, and configurable platform designed to handle dispute investigations with precision and speed.
What is Case Central® for Dispute Management?
Designed with data furnishers in mind, Case Central streamlines and centralizes the entire dispute investigation process – providing your teams with the tools they need to:
Conduct Reasonable Investigations
Follow approved procedures consistently & efficiently.
Compare Data Records
View e-OSCAR® data side-by-side with internal account systems.
Improve Efficiency & Accuracy
Handle both indirect and direct disputes in the same system.
Establish an Audit Trail
Automatically track all case activity & export case summaries.
Meet Regulatory Obligations
Comply with FCRA and all state & federal regulations.
In the financial services industry, managing credit reporting disputes efficiently and in compliance with regulatory standards is paramount.
Case Central® offers a variety of features strategically designed to work together to delivery unparalleled functionality.
Case Central® Key Capabilities
Bidirectional e-OSCAR® Integration
Synchronize ACDVs, Block Notifications, and AUDs directly with e-OSCAR® through API data exchange.
Direct Dispute Management
Manage both direct and indirect disputes in the same system, eliminating duplication of effort and ensuring consistency.
Configurable Investigation Checklists
Ensure every dispute is handled correctly by enforcing step-by-step checklists that align with your internal policies and regulatory standards.
Automated Activity Tracking
Create a complete, time-stamped record of every action taken and all data as reviewed for internal and regulatory audit readiness.
Work Management Dashboards
Manage all case activities – including assignment, reinvestigation, QA review, escalation, and resolution – through an intuitive portal interface.
Centralized Communications
Manage customer and CRA communications with built-in letter templates and integrated mail center capabilities.
Customizable Reporting
Create reports to gain insight into case volumes, team performance, trends, and root causes, enabling management to monitor operations & improve outcomes.
Enterprise-Grade Security
Protect sensitive consumer data with role-based access controls, encryption, and SOC 2 Type II compliance.
What Makes PMG Different?
Case Central® revolutionizes the approach to dispute investigations.
Purpose-Built for Dispute Management
Proven in Production
Quick Time to Value
Designed for Self-Administration
User-Centric Design
Case Central is designed with the end-user in mind, offering intuitive interfaces and feature sets that guide users through their appropriate and relevant workflows.
Security and Compliance
PMG prioritizes the security of customer data.
Case Central is hosted on dedicated servers, employing data encryption and granular permission controls to safeguard sensitive information.
Ready to Transform Your Dispute Management Process?
Experience how PMG’s Case Central® can revolutionize your approach to dispute investigations. Contact us today to schedule a demo and see the platform in action.