Case Central®

Flexible and Intuitive Investigation Management Solution

Increase efficiency, visibility and compliance with Case Central’s configurable case management framework.

Built for organizations that need structure, speed & accountability, Case Central® delivers powerful case management capabilities tailored for regulated environments.

Learn More About Case Central® for Dispute Management

What Is Case Central®?

Case Central® is PMG’s flexible, intelligent platform designed to help teams manage cases of all kinds with confidence and control. Whether you’re handling consumer credit disputes, bankruptcy filings, customer complaints, employee investigations, or security breaches, Case Central keeps the process efficient, auditable, and collaborative.

Use Cases

From investigations to compliance reviews, Case Central® is adaptable for your business needs.

Credit Dispute Management

Process direct & indirect disputes about consumer data furnished to credit reporting agencies.

Bankruptcy Case Oversight

Track timelines, documentation, and compliance tasks related to bankruptcy proceedings.

Complaints & Escalations

Route consumer complaints to the right team, ensure timely resolution, and retain full visibility.

HR Investigation Management

Manage employee relations, misconduct investigations and policy violations with confidentiality and care.

Security Incident Handling

Log, investigate, and resolve security breaches with structured workflows and clear documentation.

Key Capabilities

Customizable Case Structures

Tailor case types, data fields, and workflows to your unique requirements without custom code.

Security & Role-Based Access

Ensure data security and privacy with user-level permissions and encryption capabilities.

Integrated Communication Tools

Centralize outbound letters, email notifications, and status updates—all from within the platform.

Reporting & Audit Trail

Enjoy peace of mind with a detailed activity tracking and exportable reports.

Intelligent Automation

Streamline processes with automation rules based on key case criteria.

Procedural Governance

Create investigation checklists and enforce they have been followed before a case can be resolved.

Why Case Central®?

Because investigations and regulated cases demand more than generic ticketing tools. Case Central® brings efficiency, transparency, and peace of mind to every case.

Let’s Talk About Your Use Case