Case Central® for Dispute Management

Streamline Credit Dispute Investigations

PMG’s Case Central® offers a centralized, secure, and configurable platform designed to handle dispute investigations with precision and speed.

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What is Case Central® for Dispute Management?

Designed with data furnishers in mind, Case Central streamlines and centralizes the entire dispute investigation process – providing your teams with the tools they need to:

Conduct Reasonable Investigations

Follow approved procedures consistently & efficiently.

Compare Data Records

View e-OSCAR® data side-by-side with internal account systems.

Improve Efficiency & Accuracy

Handle both indirect and direct disputes in the same system.

Establish an Audit Trail

Automatically track all case activity & export case summaries.

Meet Regulatory Obligations

Comply with FCRA and all state & federal regulations.

In the financial services industry, managing credit reporting disputes efficiently and in compliance with regulatory standards is paramount.

Case Central® offers a variety of features strategically designed to work together to delivery unparalleled functionality.

Case Central® Key Capabilities

Synchronize ACDVs, Block Notifications, and AUDs directly with e-OSCAR® through API data exchange.

Manage both direct and indirect disputes in the same system, eliminating duplication of effort and ensuring consistency.

Ensure every dispute is handled correctly by enforcing step-by-step checklists that align with your internal policies and regulatory standards.

Create a complete, time-stamped record of every action taken and all data as reviewed for internal and regulatory audit readiness.

Manage all case activities – including assignment, reinvestigation, QA review, escalation, and resolution – through an intuitive portal interface.

Manage customer and CRA communications with built-in letter templates and integrated mail center capabilities.

Create reports to gain insight into case volumes, team performance, trends, and root causes, enabling management to monitor operations & improve outcomes.

Protect sensitive consumer data with role-based access controls, encryption, and SOC 2 Type II compliance.

What Makes PMG Different?

Case Central® revolutionizes the approach to dispute investigations.

Purpose-Built for Dispute Management

Not a generic case management tool, Case Central® for Dispute Management is designed specifically for data furnishers.

Proven in Production

Trusted by leading financial institutions, lenders, and servicers handling high volumes of consumer disputes.

Quick Time to Value

Accelerated deployment plans available and iterative rollout fully supported by the configurable nature of the platform.

Designed for Self-Administration

Built to be configurable and changeable by the teams responsible for managing dispute operations.

User-Centric Design

Case Central is designed with the end-user in mind, offering intuitive interfaces and feature sets that guide users through their appropriate and relevant workflows.

Agent Dashboard

A summary view for work management and insights

Case Tracker

Tools to help dispute investigators manage workloads effectively

Case Details

A centralized location to access all information related to a dispute

Investigation Checklist

Configurable steps to ensure compliance with investigation standards

Report Center

Custom report library and exportable data sets

Security and Compliance

PMG prioritizes the security of customer data.

Case Central is hosted on dedicated servers, employing data encryption and granular permission controls to safeguard sensitive information.

Ready to Transform Your Dispute Management Process?

Experience how PMG’s Case Central® can revolutionize your approach to dispute investigations. Contact us today to schedule a demo and see the platform in action.

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