Survey

  • 1. Do you already have a Service Catalog in place at your organization? * Yes
    No
    Sort of
  • 2. If Yes, is your service catalog "actionable," meaning users can interact and order items and have real-time status of their request and is integrated with the service delivery process?   Yes
    No
    Sort of
  • 3. If Yes, what technology did you use to create your service catalog?   Documents or spreadsheets
    Web pages
    Existing ITSM tool
    Commercial service catalog software solution
  • 4. If No (you don't yet have a service catalog), do you have a service catalog initiative planned or underway?   Yes
    No
  • 5. If Yes, what best describes the status of your initiative?   Early stage investigative
    Working on plans and gaining approval
    Actively evaluating tools
  • 6. Which of the ITIL version 3 processes do you believe a Service Catalog addresses? (check all that apply) * Service Catalog Management (creation of the catalog itself, puts it all online in user friendly searchable catalog, a la Amazon.com)
    Service Level Management (SLM) (when things are ordered, delivery times and SLAs are measured and reported)
    Service Portfolio Management (keeping a current and accurate list of services provided within the catalog)
    IT Demand Management (by being the main source of all consolidated service requests, analytics and reports can help shape and control demand)
    Service Economics (Display and track costs of services, up to and including departmental chargeback's)
    Service Request Management (Using intuitive online forms and a full business process management engine, all service requests are efficiently managed through to fulfillment)
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