PMG Service Catalog Suite (PMG SCS) for Run Book Automation (RBA)

PMG SCS is a unique, feature-packed powerhouse. Much like an iPhone that excels at multiple functions, PMG SCS provides numerous capabilities in a seamless suite of software. While this strategy makes our solution hard to label, it provides benefits far beyond a one or many disparate tools.

PMG SCS’s ability to create seamless, automated workflow is its core strength and has no equal in the marketplace. Too many vendors improperly use the word “workflow” by using it to describe rudimentary process steps like ticket escalations and assignments. With PMG SCS, workflow is serious and encompasses:

Human-to-human workflow such as dynamic assignments, approvals and task management (incidents, problems, changes, etc.)
System-to-system workflow such as dynamic provisioning
Run-book-automation (RBA) such as the dynamic and automated running of policies, procedures, scripts, actions and process steps

IT must better align its processes with business objectives, ensuring compliance, and improving operational efficiency or be outsourced. IT can no longer afford manual and labor-intensive processes. A software-driven process-centric approach is required. Those that focus exclusively on IT process and not end-to-end process across the enterprise are likely missing the point.

It is now imperative that today’s organizations eliminate “silo management” and create seamless cross-departmental workflow across the enterprise. Most operational business units leverage different tools and apps, making this challenge seem daunting.

But no more. PMG SCS delivers exceptional depth and breadth of out-of-the-box (OOB) Connectors to the most leading business apps, tools, APIs, and technologies.

For more information, contact us today.