PMG Service Catalog Suite (PMG SCS) for Client Surveys & Service Analytics

PMG SCS includes powerful interactive survey capabilities coupled with real-time reporting, analytics, and dashboards. You can easily leverage and customize out-of-the-box service catalog usage and service delivery surveys. Using these features, your service delivery organization can accurately measure customer satisfaction using these critical KPIs:

Service Accuracy
Communication Process
Speed of Delivery
Usability of Input Forms and Service Presentation
Service Usage
Ease of Use
Product Selection

Each of these KPIs has underlying classifications that can identify user dissatisfaction in areas such as:

Form Comprehension
Service Delivery and Fulfillment
Control and Governance: User Info
Control and Governance: Authorization
Control and Governance: Charges
Information Page Accuracy
Service Location Service Levels
Notifications and Emails
Service Overview
Service Pricing and Costing
Assets Delivered

All data is tied back to individual services, providing for valuable reports that show overall satisfaction with the catalog or a particular service. Service managers can quickly identify and discover weak areas in delivery, presentation, and usage. In the spirit of Continuous Service Improvement, PMG SCS capabilities help you improve a particular service or the catalog.

For more information, contact us today.