Upcoming Webinars

Creating an Actionable Service Catalog - Best Practices

Attend this webinar from PMG to learn all the factors you should consider for any Service Catalog and Portfolio Management initiative.

This web seminar will cover:

  • ITIL v3 Best Practices for Service Catalog, Portfolio, and Request Management and Fulfillment
  • Real-world templates, tips, tricks, do's and dont's
  • How to minimize the cost of implementation
  • A demonstration of a successful actionable Service Catalog and Portfolio Management Solutions

Register for a session now by clicking a link below.

Once registered you will receive an email confirming your registration with information you need to join the Webinar.

System Requirements

PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server

Macintosh®-based attendees
Required: Mac OS® X 10.4.11 (Tiger®) or newer

Upcoming Webinars

Cloud Computing is here. Powered by mature virtualization technologies, public and private cloud initiatives are implemented at best of breed enterprises. If you're just getting started, users might be wondering why they can get cloud services in minutes, but getting similar services internally is slow and often more expensive.

Fixing this gap between the online world and "in-house" world has taken on new urgency. It is now imperative that  you provide equivalent services, with equivalent speed, agility, price and performance.

Providing cloud services in a structured manner requires a proper governance framework. Turns out ITILv3 and the tenets of IT service management fit quite nicely.

First and foremost, you must provide an online catalog of available cloud services. From self-service, to automated provisioning, to dynamic billing, your service catalog should provide all the components you need to have a best-of-breed cloud computing governance and automation framework.

This webinar will also cover common pitfalls and risks, including:

  • Making sure you are not too narrowly focused, ensuring you can cover not only VMs, but also include network, storage, and applications.
  • Ensuring the ability to limit offerings by role, entitlement, or location
  • Creating flexible user self-service forms, bundles, pricing, and SLA options
  • Designing the automated delivery, including approvals, human tasks, and automated provisioning
  • Integrating your service catalog with all of your other tools to provide for a true end-to-end service