Service Catalog Quick Start Workshop

Reduce the time, money and frustration associated with building an actionable Service Catalog with this comprehensive program combining hands-on workshop instruction, expert mentorship, and use of PMG's powerful Service Catalog workbench.

Quick Start Program Details

Overview

A Service Catalog is an essential part of any successful ITSM program, but many Service Catalog initiatives can get stalled in the definition process, or gather dust once published because they aren't an integral part of day-to-day operations.  Creating an actionable Service Catalog, one that can handle service requests and engages the end user with helpful information and meaningful interactions with IT, can make or break the return on investment an organization receives from the Service Catalog initiative.

The Service Catalog Quick start will accelerate your organization’s creation and adoption of an actionable Service Catalog, enabling your team with all of the necessary knowledge and tools needed to not only define and categorize your services, but take them to the next level by enabling service requests and building the associated workflows.

The joint Third Sky and PMG Service Catalog Quick Start program provides your Service Catalog project team with:

• Third Sky’s acclaimed Accelerated Service Catalog Modeling Workshop and follow-on consulting mentorship,
• Usage of the market-leading PMG Service Catalog and workflow software as a workbench for quickly designing and reviewing your draft Service Catalog

Workshop Details

Accelerated Service Catalog Modeling Two-Day Workshop

The Service Catalog Quick Start program begins with Third Sky's two-day "Accelerated Service Catalog Modeling” Workshop, grounded in the industry good practice guidelines of the ITIL® version 3 framework and enhanced through Third Sky’s extensive, hands-on experience in helping our clients to develop their Service Catalogs.

Under the guidance of an experienced Third Sky consultant, your Service Catalog team will learn the importance of an effective Service Catalog to their overall IT Service Management (ITSM) activities.  Then, via hands-on exercises leveraging Third Sky’s “real world” templates and examples, your team will be guided through the definition of your organization’s services and the creation of its Service Catalog.  Service details are captured in the PMG SaaS solution, capturing tangible output that will energize the team and build momentum for completing the Service Catalog.

Post Workshop Details

Turning Knowledge into Practice: Creating an Actionable Service Catalog with PMG

With the support of Third Sky’s mentoring consulting, your Service Catalog team will continue working with the PMG instance, building on the content from the Service Catalog workshop.

Using PMG as their workbench, your team will complete the definition of the Services in their Service Catalog, review and update their catalog, and then publish it for draft review.

PMG's workbench can reduce your cycle time by 50-80%, easily automating labor intensive processes and featuring hundreds of powerful features for ultimate flexibility in UI, form, workflow, and reporting.

Deliverable Overview

This program offers a combination of all the practical deliverables an organization needs to learn what they need and make it real in their environment.  The high-level deliverables are:

• Two (2) Day Instructor-led “Accelerated Service Catalog Modeling” Workshop
• Forty (40) hours of post-workshop Service Catalog mentoring
• Three (3) month subscription to the populated PMG instance

See the next section for details.

Deliverable Details

“Accelerated Service Catalog Modeling” Workshop - This is a two-day instructor-led session for up to ten (10) participants. The purpose of the session is to broaden and deepen participants’ understanding of Service Catalog and to assist them in beginning the work of modeling their organization’s own catalog.

Specific workshop outputs that will be captured in PMG include:

• The hierarchy of all business services identified for your organization, leveraging the Third Sky template taxonomy.
• Ten (10) service requests that include the service description, order form and specifications for the approval and fulfillment workflow.

Post-Workshop Mentoring – Third Sky will provide a minimum of forty (40) hours of post-workshop Service Catalog mentoring services to facilitate your team’s completion of their draft Service Catalog.

Three (3) month PMG Subscription – Your organization will receive a 3-month subscription to the populated PMG instance from the workshop, enabling your Service Catalog team to continue to use PMG to capture, organize, and publish Service Catalog content.  This subscription includes:

• Three (3) months access to the SaaS instance of PMG Enterprise, providing the following functionality:
• Three (3) month subscription to ten (10) Named User seat licenses
• Half (1/2) day online training session for up to ten (10) participants
• Comprehensive Service Catalog designer capability
• Pre-defined Service Catalog templates
• A web-based portal for reviewers to browse, search, and view catalog content
• Robust workflow capability
• Ability to export your catalog content

Customer Value

The Service Catalog Quick Start program provides a proven, facilitated approach to developing a Service Catalog that enables your organization to leverage ITIL good practices for Service Catalog design to realize the following benefits:

• Begin the cultural shift from a system-oriented perspective to a service-oriented perspective
• Build an understanding within your organization of how your customers perceive the services you deliver
• Kick-start (or reinvigorate) the creation and publication of your Service Catalog
• Create a foundation and framework for improving the processes that govern the design, transition, and operation of your services
• Quickly and easily define services and present them in a professional manner using PMGs user-friendly, web-based system
• Deploy an actionable Service Catalog that you can immediately begin using to interact with the businesses

Target Audience

This program is appropriate for organizations who are about to start, or have started, a Service Catalog definition effort, or have an existing Service Catalog and want to publish it in an actionable format via an industry-leading solution. 

Workshop participants are typically those who have, or are about to have, a role in the design and development of their organization’s Service Catalog.  This includes current and future Service Owners, Service Level Managers, Business Relationship Managers, IT Process Engineers, Business Analysts, and IT Project Managers.

Prerequisites

Workshop participants are recommended to have ITIL Foundation Certification or equivalent experience.

Certification

Workshop participants receive a certificate of completion, but this course is not part of the official ITIL qualification scheme.

For information about pricing, availability, and registration please call
1-866-708-4759, visit www.thirdsky.com, or email us at sales@thirdsky.com