• Products
• PMG Service Catalog Suite
  • How It Works
  • Features and Benefits
  • Ease of Use
  • Product Components
  • Integrations
  • Hardware and Software Specifications
  • Language Support
  • Differentiators
  • Frequently Asked Questions
  • Example: Automated Self-Service
• PMG iRequest
• PMG iDeliver
• PMG iCollaborate

PMG Service Catalog Software Suite includes:

• PMG iRequest (customizable e-forms, online catalog and request system)
• PMG iDeliver (Business Process Management/workflow Suite)
• PMG iCollaborate (Enterprise Content Management System)
• Connectors for BMC Remedy, HP Service Center/Manager, CA Service Desk, Numara Footprints and many more.

PMG SCS provides comprehensive functionality to provide your organization with comprehensive, practical implementation of ITILv3, including:

• Service Catalog Management
• Service Portfolio Management
• Service Request Management and automated fulfillment
• Service Level Management
• Service Financial Management
• Service Demand Management
• Incident, Problem, Change, and Release management
• Configuration Management

iRequest

PMG iRequest is the e-Commerce web store which provides an online catalog and request system. It ships with over 500 built-in editable templates which can be customized in minutes without programming. It packs an impressive list of unique features including:

• Product/service bundling, with required and optional item support
• Service pricing (including one-time, recurring, and configurable rule-based pricing)
• Dozens of selectable form controls including date pickers, drop-down lists, radio buttons, search tools
• One-click ordering with saved shopping carts
• e-commerce shopping cart functionality
• Out of the box integration with Active Directory and Single-Sign-On (SSO)
• Context sensitive search
• Powerful reporting engine
• Real-time order/request and workflow status
• Service owner/service manager granular permission controls

iDeliver

PMG iDeliver is a true enterprise-class Business Process Management Suite providing powerful workflow design, integration, and automation capabilities. It provides best-of-breed drag, & drop design with human and systems-level actions for end-to-end workflow orchestration. Actions include human action steps such as Approvals and Task Assignments to automate a wide array of requests and service types such as user access requests, new product purchases, etc. Systems-level actions include a wide array of built-in connectors to leading applications such as Microsoft SharePoint, HP Service Center, BMC Remedy, Numara Footprints, CA Service Desk, Altiris, Frontrange ITSM, Compuware Changepoint and many more. Distinguishable features include:

• Robust business rules and decision actions
• Easy-to-use wizards for common workflows such as approvals and escalations
• Out of the box application integration connectors
• Ability to deliver and manage tasks via pure email, including BlackBerry and any mobile device email
• Dynamic task assignment such as dynamic manager lookups (via Active Directory or an HRMS)
• Service level management and KPIs to measure fulfillment SLAs and OLAs
• Queues for workload distribution and load balancing

iCollaborate

PMG iCollaborate is a battle-tested Enterprise Content Management solution for exceptionally easy content management and collaboration and forms the foundation for the Service Catalog user interface, customizability and extensibility. iCollaborate is feature-packed with Web2.0 capabilities, including:

• Dozens of built in customizable portlets, including Wikis, blogs, RSS, event registration, surveys, and dynamic forms
• Granular content block security model
• Content create, review, and publish workflow
• Simple, powerful content creation and management features – add, edit, delete, move, & secure content

Click here for more information.

• Product Brochure:
  PMG Service Catalog Suite Brochure
  
• Case Study:
  Improving Service by Empowering IT and Its Customers
  
• Case Study:
  Automating IT Fulfillment and Service Request Management
  
• Case Study:
  Establishing a Foundation for Service Request Management
  
• Free Service Catalog Templates
• Free Process Templates