• Products
• PMG Service Catalog Suite
  • How It Works
  • Features and Benefits
  • Ease of Use
  • Product Components
  • Integrations
  • Hardware and Software Specifications
  • Language Support
  • Differentiators
  • Frequently Asked Questions
  • Example: Automated Self-Service
• PMG iRequest
• PMG iDeliver
• PMG iCollaborate

PMG Service Catalog Suite (PMG SCS) provides easy and powerful two-way integration into your existing systems. Our built-in Configuration Modules (CM) and Application Connectors (AC) provide out-of-the-box, seamless integrations with:

• Active Directory (or any LDAP),
• Corporate e-mail and groupware systems such as Exchange and Lotus Notes
• Help desk/ITSM tools such as BMC Remedy, HP Service Manager, CA Service Desk and many more (see below)
• Project and Portfolio Management (PPM) tools such as Compuware Changepoint and CA Clarity
• ERP systems such as SAP, PeopleSoft, Microsoft Dynamics (Navision & Axapta), and Oracle
• CRM applications such as Siebel, Pivotal, and Microsoft
• Identity Management systems such as Microsoft ILM and Sun Identity Manager
• Facilities and asset management systems such as IBM Maximo
• Network and Systems Management (NMS) tools such as HP OpenView, HP Orchestration/OpsWare, BladeLogic, etc.

Our EAI Actions palette also includes connectors to facilitate integrations with virtually any modern standards-based system or application: FTP, ODBC, scripts, XML, COM, web services. Just drag, drop, right-click and configure.

Microsoft Integrations

PMG SCS is built 100% on Microsoft technology and integrates deeply and seamlessly with most Microsoft products These integrations include:

• Microsoft Active Directory
• Microsoft SharePoint (MOSS)
• Microsoft BizTalk
• Microsoft Exchange/Office/Outlook
• Microsoft Project Server
• Microsoft Identity Lifecycle Manager (ILM) (MIIS 2003, MILM)

In addition, you can import Microsoft Visio diagrams to convert them into powerful actual workflows using the IT-Pearls BPMN stencil for Visio.

Help Desk / ITSM / BSM / Service Desk Integrations

PMG SCS provides a dramatically easy to use and configure user self-service portal to most of the leading help desk applications on the market, extending their value by enhancing their ability to provide easy to use web-based forms and self-service to users and customers. Current integrations include:

• BMC Remedy ARS
• BMC Service Desk Express (Magic)
• BMC Atrium CMDB
• HP Service Center (Peregrine)
• HP Service Manager
• HP Universal CMDB (HP UCMDB)
• CA Service Desk
• Marval MSM
• Numara Footprints
• FrontRange HEAT
• FrontRange ITSM
• Altiris Help Desk

ERP / HRMS Integrations

PMG SCS provides out of the box integrations for:

• PeopleSoft
• SAP
• Oracle
• Lawson
• Hyland Software’s OnBase
• And many more…

Systems Management Integrations (Run Book Automation)

• Microsoft System Center Configuration Manager (SMS/SCCM)
• Microsoft Systems Center Operations Manager (SCOM)
• VMWare provisioning/de-provisioning
• Unix Account Management (Linux, AIX, HP-UX, Solaris)
• Active Directory Management
• Microsoft Exchange user and folders management

Click here for more information.

• Product Brochure:
  PMG Service Catalog Suite Brochure
  
• Case Study:
  Improving Service by Empowering IT and Its Customers
  
• Case Study:
  Automating IT Fulfillment and Service Request Management
  
• Case Study:
  Establishing a Foundation for Service Request Management
  
• Free Service Catalog Templates
• Free Process Templates