• Products
• PMG Service Catalog Suite
  • How It Works
  • Features and Benefits
  • Ease of Use
  • Product Components
  • Integrations
  • Hardware and Software Specifications
  • Language Support
  • Differentiators
  • Frequently Asked Questions
  • Example: Automated Self-Service
• PMG iRequest
• PMG iDeliver
• PMG iCollaborate

PMG Service Catalog Suite (PMG SCS) provides powerful business process automation including:

• An Amazon.com-style e-commerce web-store, providing an easy-to-use web interface for searching for and learning about services and ordering them via a standard shopping cart - minimize or eliminate ad-hoc phone calls, e-mails, face-to-face, and instant message requests with intuitive dynamic web-based forms and user self-service.

• Drag & drop business process design, integration, management, and control - fully automate, control and measure the fulfillment process

• Out-of-the-box integration with your existing systems - Seamlessly integrate with your existing systems, including Active Directory, BMC Remedy, HP Service Center/Manager, CA Service Desk, IBM Maximo, Numara Footprints, Marval, and connectors to most popular ERP, HRMS and CRM applications

The iRequest component provides an intuitive eCommerce-style web store that can be customized in minutes without coding. Any user can create a customized online catalog of the services and products you provide to your users, customers, and business units with little or no training. Once you've created your catalog items, you then use iDeliver's web-based graphical process design and management engine to diagram your fulfillment workflow. All data captured in your request forms is seamlessly passed into your process for delivery routing and fulfillment.

A familiar buying experience

What if you could provide a centralized, unified catalog of services across the enterprise through the intuitive, familiar interface of online commerce? Users would be able to easily and quickly request services, check their status, and stay informed on corporate policies and requirements regarding those services-all from one solution that's no more difficult to use than online shopping.

Customers will find it easy to request services through an interface similar to any online shopping Web site. And they'll be equally pleased to see available services presented in terms they can understand. You can clearly define services in business terms, so customers are clear on what is available and what to expect when they request a service. They can even track the status of their requests themselves, which reduces unnecessary "status update" calls. Internal customers will also appreciate how easy PMG iRequest makes it for them to collaborate on agreements, budgets, and priorities to support actionable SLA's-all resulting in smarter business decisions.

PMG Service Catalog is the ideal foundation for organizations facing a myriad of challenges- showing the value of your department to the enterprise; aligning your goals with the business; planning and managing your initiatives, vendors, cost, and demand; enforcing best practice in service delivery. The list seems endless, but PMG Service Catalog takes the complexity out of juggling dozens of disparate request methods and the multitude of request types from all over the enterprise-even across multiple locations-while placing the visibility and metrics critical for effective execution into your hands.

A robust solution for service delivery

With support for an impressive list of advanced features such as ...

• service level agreement management
• service pricing
• security
• bundled offerings
• configuration support
• service quote support
• repeat ordering
• real-time order status and history
• service delivery expense capture
• reporting dashboards
• a workflow-driven fulfillment engine

... PMG Service Catalog makes it easy for even the largest enterprise to efficiently capture demand and deliver services, improve performance, and help communicate your business value.

Real Results . . . Now

PMG helps enterprises improve the management of business processes to produce better bottom-line performance and rapid ROI. PMG has delivered millions of dollars in savings to customers by delivering configurable software solutions that are easy to implement and use. Through more than a decade of building superior service management solutions, PMG follows a proven methodology that engages the client throughout the development process and delivers on our promises. Our service management solutions, including PMG Service Catalog, make it easy for everyone in the enterprise to generate strong business process improvements.

The time is now to stop wasting time, money and resources on the wrong solutions.
The time is now to get ahead and stay ahead of the competition.
Contact PMG today to start getting real results ... now.

• Product Brochure:
  PMG Service Catalog Suite Brochure
  
• Case Study:
  Improving Service by Empowering IT and Its Customers
  
• Case Study:
  Automating IT Fulfillment and Service Request Management
  
• Case Study:
  Establishing a Foundation for Service Request Management
  
• Free Service Catalog Templates
• Free Process Templates