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Case Studies
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Improving Service by Empowering IT and Its Customers
In order to transform IT Operations into a more service oriented organization, AOL needed
a centralized place for IT customers to request assistance. They selected PMG’s Service
Catalog suite given its ease of use, integration and interoperability. Now AOL has
improved service delivery while gaining better visibility of user needs and a central
interface to measure demand. |
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Automating IT Fulfillment and Service Request Management
Implementing an actionable services catalog was a critical first step for the IT
organization of AAA Northern California, Nevada & Utah to establish itself as a world class
services delivery group, so they selected PMG’s Service Catalog suite to help automate IT
service delivery. Now AAA-NCNU has improved the service request experience and made
real progress on their ITIL Service Management roadmap. |
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Establishing a Foundation for Service Request Management
When TTX Company decided the time was right to automate IT service delivery, it turned
to PMG’s easy to use Service Catalog suite. Within weeks TTX began its internal rollout
and now employees rely on the application for incident reporting and managing new
service requests. The Corporate Service department even publishes its offerings via the
Service Catalog. |
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Carr, Riggs & Ingram, LLC Streamlines Communication with the PMG iCollaborate Platform |
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