Immediate Payback of Service Catalog Implementations Creates Strong Demand
Atlanta, Ga. – February 12, 2009 – PMG.net Inc., the technology leader for ITIL compliant service catalogs announced today its outstanding corporate performance during 2008. With license revenue up more than 50% year over year, PMG reached new milestones in revenue growth while serving customers such as AAA-NCNU, TTX and Qiagen.
This exceptional growth was fueled by market recognition of the significant and speedy payback from PMG’s actionable service catalog implementations. For instance, TTX was able to cut their service desk staff in half. “Through the use of PMG’s Service Catalog we realized a 50% reduction in service desk staff and we were able to redeploy those resources,” stated Tim Donohue of TTX. “Our service delivery process is more efficient now because of the automated workflows and approval processes.”
PMG completed over a dozen new service catalog implementations in 2008. “Most IT organizations are under extreme pressure to cut costs and with the flexibility and ease of use inherent in PMG’s Service Catalog suite they can see results almost immediately,” remarked Joe LeCompte, principal of PMG.
“We found PMG’s Service Catalog to be the most comprehensive, yet flexible and easy to use offering available,” commented Evan Maxey of AAA-NCNU. “PMG’s graphical workflow engine is a clear advantage. The graphics make it easier to understand the workflow as opposed to text based solutions,” continued Evan.
During 2008, PMG released Version 5.3 which expanded its market leading solution to include:
- a Service Economics and budgeting module
- an enhanced Service Level Management module that now includes more customizable business calendars and a SLM dashboard
- a full suite of Active Directory workflow actions to automate the creation of users, groups, and any Active Directory objects from within any workflow
PMG’s service request and fulfillment suite leverage’s PMG’s deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:
- PMG iRequest: an e-Commerce online catalog and request system
- PMG iDeliver: a Business Process Management suite providing powerful workflow and integration
- PMG iCollaborate: a content management and collaboration engine
PMG’s built-in connectors provide out-of-the-box integrations with Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy, CA Service Desk, HP Service Center/Manager, IBM Maximo, Numara Footprints, and numerous others.
About PMG
PMG is the technology leader in the hot new market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse. Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide. For more information, please visit www.pmg.net.
Media Contact
Katherine Edenfield
PMG.net, Inc.
770-457-8787
kedenfield@pmg.net
